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CONTINUOUS PROBLEM

the 18th district: CONTINUOUS PROBLEM

Sunday, July 15, 2012

CONTINUOUS PROBLEM



 My dear followers, first of all I want to thank you for your support and wish you a great start to the weekend :) 
I thought it's time to talk about some accessories from important luxury brands that got broken in a short time and whose customer service in Europe didn't satisfy me at all. 
When my beloved Yves Saint Laurent Arty Ring began to loose its golden colour only a few weeks after buying it, I was furious. Having spent more than $200 on the item only a month ago, I definitely wanted my purchase to be replaced. 
But the road to settlement turned out to be a long and difficult one. As I bought this ring in NYC the way to settlement seemed to be even more complicated and yes, it definitely was. 
So I tried to contact the online store of the NYC department store and sent them a photo of my    ring, showing the problems. The responding email appeared much less enthusiastic and formal than the shopkeepers were on the day I made my purchase. Actually the email was a general mail being send to customers having problems with an item purchased at their store, only saying that a quality-employee is going to contact me. Actually this quality-employee contacted me about 1 month later, informing me that the only possible way is to send the ring back to NYC. I immediately sent the ring back to NYC and after a few weeks I got a parcel and a letter back, which didn't satisfy me at all. They couldn't fix the problem, but told me to contact the YSL customer service. Now I'm going to send it to YSL customer service in Paris. Hopefully they will repair it. Expected time ?!? 2-4 month! Seriously !? Isn't it a little bit too long?
In recent years, questions regarding the quality of highly sought-after goods and the customer service provided by some well-known brands have marred the image of some of the world's biggest names in luxury goods.
I'll keep you informed about the procedure with this customer-service and how this ends ! 
xxx
Q.F

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4 Comments:

At 15 July 2012 at 13:58 , Anonymous Anonymous said...

Hallo!

Ich kann deinen Ärger gut verstehen. Ich habe zu Weihnachten eine Reisepasshülle von Tiffany geschenkt bekommen, aber leider war (und ist immer noch) auf der Rückseite ein riesiger brauner Fleck. Als ich damit in den Tiffany-Store am Kohlmarkt gegangen bin, wurde mir ein Umtausch verweigert, weil ich keine Rechnung hatte (natürlich nicht, es war ja ein Geschenk!!). Das hat mich wirklich sehr enttäuscht, weil ich mir von einem Traditionshaus wie Tiffany mehr Service erwartet habe!

Liebe Grüße,
deine Leidensgenossin Myra

 
At 15 July 2012 at 21:05 , Blogger SJ said...

that really is a shame that a luxury product frm brand like YSL comes in cheap quality.

Good luck with ure replacement thing.

Greta blog BTW,, ure looking very stylish :), and that ring for sure is a beauty

http://styledestino.blogspot.com/

 
At 1 August 2012 at 21:22 , Blogger Quirina-Felizitas Zwarnig said...

Danke für dein liebes Kommentar! Entschuldige bitte die späte Antwort ;) Ich muss sagen, ich bin immer wieder aufs neue von Luxusmarken enttäuscht! Echt sehr schade! Bei Tiffany&Co. hatte ich bisher keine Probleme! Liebe Grüße! Q.F

 
At 1 August 2012 at 21:22 , Blogger Quirina-Felizitas Zwarnig said...

Thank you! xxx

 

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