CONTINUOUS PROBLEM

 My dear followers, first of all I want to thank you for your support and wish you a great start to the weekend :) 

I thought it's time to talk about some accessories from important luxury brands that got broken in a short time and whose customer service in Europe didn't satisfy me at all. 

When my beloved Yves Saint Laurent Arty Ring began to loose its golden colour only a few weeks after buying it, I was furious. Having spent more than $200 on the item only a month ago, I definitely wanted my purchase to be replaced. 

But the road to settlement turned out to be a long and difficult one. As I bought this ring in NYC the way to settlement seemed to be even more complicated and yes, it definitely was. 

So I tried to contact the online store of the NYC department store and sent them a photo of my    ring, showing the problems. The responding email appeared much less enthusiastic and formal than the shopkeepers were on the day I made my purchase. Actually the email was a general mail being send to customers having problems with an item purchased at their store, only saying that a quality-employee is going to contact me. Actually this quality-employee contacted me about 1 month later, informing me that the only possible way is to send the ring back to NYC. I immediately sent the ring back to NYC and after a few weeks I got a parcel and a letter back, which didn't satisfy me at all. They couldn't fix the problem, but told me to contact the YSL customer service. Now I'm going to send it to YSL customer service in Paris. Hopefully they will repair it. Expected time ?!? 2-4 month! Seriously !? Isn't it a little bit too long?

In recent years, questions regarding the quality of highly sought-after goods and the customer service provided by some well-known brands have marred the image of some of the world's biggest names in luxury goods.

I'll keep you informed about the procedure with this customer-service and how this ends ! 

xxx

Q.F

PINK DRESS

Last Friday was another super-sunny and hot summer day in Vienna, I chose this dress for a short shopping-tour in the city.

Happy Mother's Day to all the wonderful Mothers in the world!

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Anna Dello Russo for H&M

When I first heared about the collaboration of Anna Dello Russo and H&M , I was very excited. Acctually I wanted to write this post a few days ago, just when I first heared about this great collaboration, but I had no time. Well, Anna Dello Russo is a real fashion icon and fashion maniac and thanks to a penchant for changing her extravagant outfits several times a day at fashion shows, she became a style celebrity. She is the editor-at-large and creative consultant for Vogue Japan. Anna Dello Russo is an avid collector of fashion and jewellery and describes herself as a passionate fashionista.

This will be Anna's second collab, bringing her advanturous fashion sense to the mega-retailer, after working with Macy's last year. According to H&M's press release, ''the over the top'' acccessories will include jewelry, sunglasses, shoes, bags and a trolley. We can definitely expect oversized, glitzy, fashion-forward pieces when the collaboration will be released in over 140 H&M stores (and H&M.com) on October 4th, 2012.

She definitely is one of my fashion icons and her outfits always inspire me. I'm so looking forward to October 4th!

Are you as over-the-top psyched about this as I am ?

I'll see you in line on October 4th. ;)

xxx

Q.F

 

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